Frequently Asked Questions
AJAX Alarm
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When it comes to effective security, the goal is to prevent intrusions before they happen. Below are the methods we’ve found most successful in deterring unauthorised entry:
1. A Large, Protective Dog
Why It Works
The intimidation factor of a big dog (e.g., a Rottweiler) is unmatched; its bark alone can scare off many would-be intruders.
Drawback
Most dogs love food—a quick flick of a steak over the fence can sometimes neutralise even the most vigilant canine. Furthermore, you can’t monitor a dog remotely, so you won’t know if it’s barking when you’re away. This is where electronic security can fill the gap.
2. External Perimeter Detection Systems
Why It Works
Perimeter detection systems spot potential threats before they reach your home. When sensors are placed at the property boundary, they trigger loud sirens or lights, creating an immediate deterrent.
Pro Tip
Position these systems near the boundary for maximum effectiveness.
3. Loud Sirens and Visual Alerts
Why It Works
Audible and visual alarms (e.g., sirens, flashing lights) can be highly effective. The sudden noise and attention draw immediate visibility, prompting intruders to flee.
4. Cameras with Deterrent Capability
Why Cameras Offer Limited Deterrence
Cameras excel at remote monitoring and can provide evidence after an incident occurs. However, active deterrence features (like flashing lights or automated warnings) can be underwhelming.
Power Limitations
To keep consumer costs low, many cameras conform to PoE Class standards 0-3 (up to 13W). Under normal operation, they draw 8–10W, leaving only 2–3W for deterrent features. This drastically limits the effectiveness of built-in lights or sirens, which are typically only useful in very dark and quiet environments.
Recommendation
If deterrence is your main priority, consider investing more in perimeter detection and loud sirens, reallocating funds from cameras if cost is a concern.
Our Recommendation
To create the most proactive and effective deterrent, prioritise perimeter detection with loud sirens over a camera-heavy approach. By stopping threats before they can even reach your property, you’ll enjoy a significantly higher level of security and peace of mind.
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Ajax alarm systems are designed to minimise false alarms caused by pets. They use advanced motion detection technology that can differentiate between the movement patterns of humans and small animals. The specific pet immunity level may vary depending on the Ajax model and the settings you choose.
Generally, Ajax alarm systems can be adjusted to ignore motion from pets below a certain weight or height threshold. This means that pets like cats or small dogs should not trigger the alarm when they move within the defined parameters.
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Yes, we offer 24/7 back-to-base monitoring for all AJAX alarm systems. Adding professional monitoring provides several key benefits:
Internet Redundancy
If your network infrastructure experiences an outage or you lose power, your AJAX Hub remains connected via cellular backup. This ensures you can still access your system remotely—arm/disarm, view triggered events—and we can continue to offer remote support.
Proactive Notifications & Support
With professional monitoring, you’ll receive a phone call from our monitoring station if an alarm is triggered. We can also create customised call protocols to suit your preferences.
Optional Patrol Response
We can pair you with a patrolling company that will visit your property if no one responds to the alarm alerts, providing added peace of mind.
Visual Verification
AJAX systems allow visual verification through compatible camera devices. If our monitoring station confirms a legitimate threat, they can alert authorities first, reducing response time.
Comprehensive Monitoring
Any device within the AJAX environment can be monitored, including smoke detectors, water leak sensors, and more.
Our professional monitoring service is $75 ex GST per month, billed annually.
Because it’s a 24/7 service, it doesn’t rely on your cell phone’s reception, battery, or notification settings. Enjoy the confidence that your property is protected around the clock, even when you’re not available to respond.
Cameras & CCTV
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When it comes to effective security, the goal is to prevent intrusions before they happen. Below are the methods we’ve found most successful in deterring unauthorised entry:
1. A Large, Protective Dog
Why It Works
The intimidation factor of a big dog (e.g., a Rottweiler) is unmatched; its bark alone can scare off many would-be intruders.
Drawback
Most dogs love food—a quick flick of a steak over the fence can sometimes neutralise even the most vigilant canine. Furthermore, you can’t monitor a dog remotely, so you won’t know if it’s barking when you’re away. This is where electronic security can fill the gap.
2. External Perimeter Detection Systems
Why It Works
Perimeter detection systems spot potential threats before they reach your home. When sensors are placed at the property boundary, they trigger loud sirens or lights, creating an immediate deterrent.
Pro Tip
Position these systems near the boundary for maximum effectiveness.
3. Loud Sirens and Visual Alerts
Why It Works
Audible and visual alarms (e.g., sirens, flashing lights) can be highly effective. The sudden noise and attention draw immediate visibility, prompting intruders to flee.
4. Cameras with Deterrent Capability
Why Cameras Offer Limited Deterrence
Cameras excel at remote monitoring and can provide evidence after an incident occurs. However, active deterrence features (like flashing lights or automated warnings) can be underwhelming.
Power Limitations
To keep consumer costs low, many cameras conform to PoE Class standards 0-3 (up to 13W). Under normal operation, they draw 8–10W, leaving only 2–3W for deterrent features. This drastically limits the effectiveness of built-in lights or sirens, which are typically only useful in very dark and quiet environments.
Recommendation
If deterrence is your main priority, consider investing more in perimeter detection and loud sirens, reallocating funds from cameras if cost is a concern.
Our Recommendation
To create the most proactive and effective deterrent, prioritise perimeter detection with loud sirens over a camera-heavy approach. By stopping threats before they can even reach your property, you’ll enjoy a significantly higher level of security and peace of mind.
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The NDAA (National Defense Authorization Act) is a series of U.S. federal laws that, among other things, restricts the use of certain Chinese-manufactured telecommunications and video surveillance equipment. Section 889 of the NDAA for Fiscal Year 2019 (Public Law 115-232) specifically prohibits federal agencies and their contractors in the United States from using or procuring equipment made by certain manufacturers (notably Hikvision, Dahua, Huawei, ZTE, and Hytera).
Relevance to Australian Consumers
Australian Government & Defense Decommissioning
As of 2023, the Australian Government and Defense departments have begun removing or replacing non-NDAA-compliant camera systems to address potential cybersecurity and national security risks.
Source: ABC News: Chinese-made security cameras to be removed from Australian government buildings
Enterprise Concerns
If you’re a large enterprise or part of a supply chain dealing with the U.S., using non-NDAA-compliant cameras may pose a risk to your business relationships or regulatory standing. Aligning with the NDAA can be crucial for safeguarding partnerships and contracts.
Cybersecurity & Privacy
NDAA-compliant products are vetted to reduce exposure to potential data leaks, unauthorised remote access, and other cybersecurity threats.
Implementing these solutions also demonstrates due diligence in maintaining best-in-class security practices.
Additional Resources
U.S. Government Publishing Office:
National Defense Authorization Act for Fiscal Year 2019 (Public Law 115-232)
Refer to Section 889 for specifics on prohibited telecommunications and video surveillance equipment.Cyber.gov.au
Although not directly referencing NDAA, the Australian Cyber Security Centre (ACSC) provides guidance on secure procurement and practices relevant to maintaining a robust security posture: Cyber.gov.au
At ProCCTV, we only endorse and provide NDAA-compliant products. We believe this approach upholds the strictest security and privacy standards for our clients, helping ensure that our installations meet international best practices—especially important for clients with sensitive operations or U.S. business dealings.
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Real-Time Notifications
Yes, all our CCTV camera and alarm systems are equipped to send real-time notifications to users through a dedicated app. When specific events are detected—such as intrusions, line crossing, or the presence of a person, pet, or vehicle—the system immediately alerts designated users. This feature ensures you’re promptly informed of any unusual activity and can take swift action if necessary. Higher-end cameras can even detect advanced triggers like license plates or unusual behavior.Camera Analytics and Reliability
While many cameras include analytics for detecting motion or other activities, the analytics in lower-cost models are generally less reliable. They’re not recommended for critical applications, such as triggering automated actions (e.g., active deterrents or access control). If your system needs these advanced capabilities, we strongly recommend investing in dedicated sensors or commercial-grade equipment like Hanwha. Hanwha cameras offer significantly higher accuracy and reliability, and they are our minimum standard for commercial applications or any scenario requiring advanced analytics.By staying connected and choosing the right technology, your security system will deliver robust and dependable protection—perfectly tailored to your needs.
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The number of CCTV cameras your home or business requires depends on various factors, including the size of your property, its layout, compliance requirements and your specific security needs.
To ensure comprehensive coverage, it’s important to place cameras strategically to monitor key entry points, vulnerable areas, and potential blind spots. Our team can assess your property and provide tailored recommendations to create a security solution perfectly aligned with your requirements.
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Choosing the right locations for your security cameras is essential to ensure comprehensive coverage and maximum protection for your property. Here are some key considerations to help you determine the best placements:
Cover Key Entry Points
Place cameras near all main entry points, including front doors, back doors, and side entrances. These areas are common access points for unauthorised entry.
Monitor Vulnerable Areas
Identify areas that are more susceptible to intrusions, such as windows, garages, or basement entrances. Position cameras to cover these potential vulnerabilities.
Focus on Blind Spots
Walk around your property to identify any areas not easily visible from the street or neighbouring properties. Install cameras to eliminate these blind spots.
Secure Outdoor Spaces
For homes with driveways, yards, or detached structures like sheds, place cameras to monitor these areas. Wide-angle cameras can help cover larger spaces effectively.
Consider High-Traffic Areas
Monitor areas with frequent activity, such as hallways or staircases, to track movements within your property.
Height and Angles
Mount cameras high enough to prevent tampering, typically at least 2.5-3m above the ground. Ensure they are angled to capture the most critical areas without obstructions.
Lighting and Environmental Factors
Consider lighting conditions in each area. Use cameras with night vision for poorly lit spots and weather-resistant cameras for outdoor installations.
Privacy Concerns
Be mindful of neighbours privacy when positioning outdoor cameras, ensuring they only cover your property.
Expert Assistance
At PROCCTV, we can assess your property and provide personalised recommendations to ensure optimal camera placement. Our expertise ensures your system is tailored to your needs for the highest level of security.
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Yes, many modern CCTV cameras can record in colour at night, but their ability to do so effectively depends on several factors and may have limitations.
1. Low-Light Performance:
Cameras with advanced low-light technology, such as those equipped with large image sensors or low-light-optimised lenses, can capture colour footage in dim conditions. However, in extremely dark environments, the quality of colour footage may degrade, resulting in grainy or unclear images.
2. Infrared (IR) Night Vision:
Most CCTV cameras use infrared (IR) illumination for night vision. While IR enables cameras to capture footage in complete darkness, it typically produces black-and-white images, as IR light doesn’t support colour recording.
3. Colour Night Vision Technology:
Cameras with built-in "colour night vision" features, often supported by bright LEDs or white-light illumination, can capture colour footage in low-light conditions. However, this requires the LEDs to remain on, which might not be suitable for every location.
4. Limitations of External Lighting:
Colour footage at night often depends on the availability of ambient or external light sources, such as streetlights or porch lights. Without sufficient lighting, even the best cameras may struggle to maintain accurate colour details.
5. Environmental Factors:
Weather conditions, such as heavy rain, fog, or shadows, can impact the clarity and quality of colour footage at night.
What to Consider:
If colour recording at night is essential, consider investing in cameras specifically designed for low-light or full-colour night vision. For areas with minimal ambient light, adding external lighting or opting for cameras with integrated white-light LEDs may be necessary.At PROCCTV, we can help you choose the right camera system for your needs, ensuring optimal performance day and night.
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The exact amount of recording time will depend on several factors, including the resolution, frame rate, and length of time you want to retain the recordings.
Assuming an average bit rate and compression, here is a rough estimation for 6-megapixel cameras recording to a 4TB Hard Drive with an average bit rate of 2 Mbps per camera:
Approximately 28 days of continuous recording for all 4 cameras at 24/7 recording.
Again, it's important to note that these numbers are approximate and can vary based on specific camera settings, recording configurations, and activity levels in the monitored area.
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Mounting the Cameras
Securely install cameras at the designated locations for optimal coverage.
Adjust each camera’s field of view to ensure precise monitoring.
Install and terminate structured cabling.
Connect the cameras to a network switch or NVR.
Configuration
Set up the recording system and configure network settings.
Adjust camera analytics, naming conventions, and enable remote access.
Positioning & Testing
Fine-tune camera angles to achieve the best possible coverage.
Verify system functionality and performance through comprehensive testing.
Customizations
Incorporate any requested features, automation, or integrations, which may extend the installation time.
How Long Should You Allow?
Although we provide a detailed estimate tailored to your property and requirements, a typical four- to eight-camera installation often occupies the better part of a day. Factors like multi-story homes, challenging cable runs, or additional system integrations can increase the overall timeframe.
Support & Warranty
Because we partner exclusively with top-tier manufacturers that provide our team with exceptional support, we’re able to offer a level of service and warranty far beyond the industry norm. In fact, we provide a full, voluntary replacement warranty on all hardware valued up to $1,000 ex GST. We also back our solutions for the same term against any functional or operational defects, subject to our terms and conditions.
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Our standard hours of operation are Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays. If you need help outside of these hours, feel free to reach out—we’ll prioritise your service request on the next business day.
For the quickest response, calling or sending a text message is best. Doing so automatically generates a service ticket, ensuring your inquiry is addressed promptly.
For clients who need 24/7 support or an ongoing service arrangement, we partner with our sister company, Dynatec Services, which specialises in post-project support through managed service plans—including active system monitoring
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Important Warranty Update
On December 19, 2024, the business operating as ProCCTV was acquired through an asset sale. Consequently, all products and services sold before this date remain subject to the guarantees offered by ProCCTV Pty Ltd.
We understand your concerns and want to assure you that all systems and warranties previously provided by ProCCTV Pty Ltd remain valid. This includes a voluntary one-year warranty from the date of installation, covering any setup or configuration issues, installation defects, or manufacturer product failures—complete with replacement and labor.
To further enhance the previously offered warranty, we will, at our discretion, replace any faulty hardware up to $1,000 ex GST or seek a manufacturer remedy before implementing a final solution, ensuring genuine issues are resolved promptly. Please note that we reserve the right to determine warranty coverage. To submit a warranty request, kindly provide a copy of your original invoice as proof of purchase.
For products with warranties exceeding 12 months, we’re happy to facilitate the claim process with the manufacturer. However, if a site visit is required, a minimum call-out fee of $350 ex GST will apply, plus any additional parts and labor.
If you need assistance with your system, please get in touch. Our team is here to help!
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ProCCTV New System Warranty & Performance Guarantee
At ProCCTV, any system sold by Pro Enterprise Group PTY LTD includes a full replacement warranty on all devices valued up to $1,000 ex GST, matching the manufacturer’s warranty term. This warranty covers both parts and labour for sites within 30 km of the Brisbane or Gold Coast CBD. For locations outside this area, travel rates apply.
Because we partner with industry-leading products, we’re able to provide unparalleled support. We also guarantee that our systems will perform in line with the scope of works defined in your proposal—if they fall short of your expectations, we will take all reasonable steps to ensure the system meets the agreed requirements.
To further support you, we offer complimentary remote support for the lifetime of any system we deploy. Our installations are backed by a three-year workmanship warranty—if there is any defect related to our installation methods, we will remedy it free of charge.
Subject to our full terms and conditions
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AJAX Hardware comes with a full 24month Warranty - you can view their terms and conditions below
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Hanwha provides up to 5 years warranty on their hardware with very few minor exceptions.
You can view their warranty statement here
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Uninterruptible Power Supply (UPS)
We strongly recommend including a high-quality UPS with any camera system. Our minimum standard is the Powershield Defender 2000VA, which provides at least one hour of operation for most residential camera setups. This ensures continuous recording and monitoring, even during a power outage.Internet Redundancy for AJAX Alarm Systems
We highly suggest equipping your AJAX alarm system with internet redundancy, some options includeProfessional Monitoring: Our professional monitoring plan at $75 ex GST per month (billed annually) offers a 4G backup SIM for uninterrupted connectivity.
Basic Redundancy: At a minimum, adding a SIM card to the AJAX hub is a cost-effective way to maintain access to your alarm system if your primary internet or home network fails.
Full Network Redundancy: For the highest level of reliability that spans beyond just the alarm system, we can upgrade your network infrastructure to support automatic failover, ensuring continuous connectivity of any network connected device.
Why Redundancy Matters
A significant advantage of having both power and internet redundancy is that you will remain connected to your system typically in times that it’s needed most. It also greatly enhances our ability to remotely support you in times of need. A substantial number of service requests stem from network infrastructure or internet failures, and without an active internet connection, we lose remote visibility into your system typically necessitating a call out.Please note that external network or internet issues—those not directly related to our security system—may incur a service fee. While we provide a robust security solution, we do not inherit or warranty your existing network environment. Having reliable power and internet ensures your system performs optimally and allows us to deliver timely, effective support when you need it most.